Common Queries

You Asked, We Answered

What is Gold Filled Jewelry?

Gold filled is constructed with two layers. The core metal is jeweler's brass and the second metal is either 14k or 18k gold. The thick layer of gold is pressure bonded to the brass. What is produced, is a quality piece of jewelry, that can encounter water and looks like gold without paying the high prices of solid gold. In comparison to gold plated, gold filled jewelry is far superior in quality as it contains over 100x more gold alloy. 

Can my Rivière jewelry get wet?

Absolutely! Each piece of jewelry is crafted with high quality gold filled metal which will not ruin with wear. See question, "how do I care for my jewelry," for care instructions. 

What is your return policy?

We gladly accept returns for jewelry shipped back to us within 14 days of being received.

Unfortunately, we cannot accept returns on stamped or custom items. 

 

If you have received a damaged or incorrect item, please reach out to our customer service team for assistance.

How do I return an item?

We would like for the return process to be as simple as possible. 

Included in every order is an envelope with a pre-paid shipping label. To return an item simply place the piece into the envelope, seal it and stick it into a mailbox. 

$3.95 will be deducted from your refund for the return. From when you receive your piece, you have 14 days to ship it back. 

How do I exchange an item?

Exchanges are on us! Simply place the piece you wish to exchange into the pre-labelled envelope we have included in your order. Include in the envelope the best way for us to contact you about the exchange ie. WhatsApp or email. We will be in touch with you as soon as we receive the package.  

How long will it take for my items to arrive?

Most items will ship out within 2-3 business days. Items that are pre-ordered will take about two weeks to be shipped. If you need something for a specific date, please connect with us and we will try to accommodate you! 

How should I stack my gold filled dainty necklaces and rings?

Stacking necklaces and rings is very personal and a real expression of your style. I'm a fan of mixing textures and weights. I'll usually find one necklace that I love (sometimes it's a real gold piece) and then build a stack off it. As always, If you have any questions about which of our gold filled necklaces would best suit your stack or how to put together the perfect layering of rings, message us! 

How should I care for my gold-filled jewelry?

Gold-filled jewelry can be worn in the water with no problem!

Avoid having the jewelry come in contact with chemicals such as harsh soaps, perfumes, chlorine, hair products and sunscreen.

If your jewelry comes in contact with any of the above-mentioned substances, prepare a dish of warm water and mild dish soap, place the pieces inside and let it soak for about a minute, then remove it and brush with a cloth or soft toothbrush, thoroughly pat dry. If you feel that your jewelry needs a more thorough clean use the sunshine cloth that we have included in your order. Use the cloth gently and not too often, or it will shorten the life of your pieces.

If you have any jewelry care questions, feel free to reach out. Gold-filled jewelry can last for years. We want to help you make that happen!

We would love to hear from you! If you have any questions or comments, please reach out!